Returns & Warranty – BACKPACKRAINS
At BACKPACKRAINS, we’re committed to making your experience with our minimalist waterproof outerwear and accessories seamless and stress-free. Whether you’re exploring city streets or rugged trails, we stand behind every piece with a clear, customer-first returns and warranty policy.
Returns Policy
- 30-Day Return Window – Return any item within 30 days of delivery, no questions asked.
- Condition – Items must be unused, in original condition, with all tags attached and packaging intact.
- Process – Simply reach out to our support team with your order number to initiate a return.
- Refunds – Approved returns will be refunded to your original payment method. Please note that original shipping costs are non-refundable.
Warranty Coverage
Every waterproof jacket, coat, and bag from BACKPACKRAINS comes with a limited warranty, depending on the product type, protecting you against defects in materials and craftsmanship.
Our warranty covers:
- Flaws in fabric construction and waterproof integrity
- Defective stitching, zippers, and print durability
Warranty does not cover:
- Normal wear and tear, such as fading, minor pilling, or surface scuffing
- Damage from accidents, improper use, or exposure to extreme conditions
- Alterations, repairs, or cleaning performed outside of our recommended guidelines
How to Claim
If you encounter a defect covered under warranty, contact our support team with your proof of purchase, clear photos of the issue, and a brief description of the problem.
Depending on the case, we may offer:
- Replacement of the affected item
- Repair guidance or technical support for minor issues
- Coordination with authorized service partners in your region
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any inquiries about your order, visit our Contact Us page anytime. We’re here to help, starting from 2026-09-05.